🌙 Store closed (2026-09-22) — clocks frozen, no dispatch. Resumes next business morning.
Open misses
21
Escalated
12
Rep texted
9
Cleared today
0
Queue age
29m
last chase: 5:46 PM (shadow)
Reagan Billington
Missed appt — no follow-up · rep: Shane Inman
20076m
SLA 45m
ESCALATED
Brian Mouse
Missed appt — no follow-up · rep: La Marcus Burnette
20076m
SLA 45m
ESCALATED
Carlos Oropeza
Missed appt — no follow-up · rep: La Marcus Burnette
15771m
SLA 45m
ESCALATED
Mark Ludwig
Customer replied — waiting · rep: Pedro Barrera
8076m
SLA 60m
ESCALATED
Glen Henningsen
assigned_followup · rep: La Marcus Burnette
6441m
SLA 120m
ESCALATED
Mike Resendez
assigned_followup · rep: La Marcus Burnette
6441m
SLA 120m
ESCALATED
Darine El Danaf
assigned_followup · rep: La Marcus Burnette
6441m
SLA 120m
ESCALATED
Greg McGuyver (store: Greg Houston)
assigned_followup · rep: Henry Smith
6441m
SLA 120m
ESCALATED
Angel Delafuente
Missed appt — no follow-up · rep: Shane Inman
4716m
SLA 45m
ESCALATED
Rafael Garcia
Missed appt — no follow-up · rep: Orlando Alston
2076m
SLA 45m
ESCALATED
Abel Jaimes
Missed appt — no follow-up · rep: Shane Inman
756m
SLA 45m
ESCALATED
Dominic Ibarra
assigned_followup · rep: Shane Inman
336m
SLA 120m
ESCALATED
Viridiana Martinez
Deal gone quiet · rep: Matthew Cavaness
8211m
SLA 240m
REP TEXTED
Dale Haney
Deal gone quiet · rep: Henry Smith
8136m
SLA 240m
REP TEXTED
Damasio Morales
Deal gone quiet · rep: Henry Smith
8136m
SLA 240m
REP TEXTED
Thomas Goldberg
Deal gone quiet · rep: Oscar Pulido
8136m
SLA 240m
REP TEXTED
Carlos Bautista
Deal gone quiet · rep: Pedro Barrera
8136m
SLA 240m
REP TEXTED
Arnulfo Granado
Deal gone quiet · rep: Pedro Barrera
8136m
SLA 240m
REP TEXTED
Jesus Soto
Deal gone quiet · rep: Cesar Hernandez Jr
2736m
SLA 240m
REP TEXTED
Reyna Juan
Deal gone quiet · rep: Pedro Barrera
2436m
SLA 240m
REP TEXTED
Bruce Bower
Missed appt — no follow-up · rep: La Marcus Burnette
96m
SLA 45m
REP TEXTED
SLAs (tight): reply 60m · new lead 30m · missed appt 45m · stalled 240m. Escalations to pod managers. Clocks run business hours only.